Privacy notice

Who is responsible for your data

La Embajada Universal, located at Laguna Milagros, 77765 Huay Pix, Quintana Roo, México. For any privacy matter, write on WhatsApp at +52 984 210 3737.

What we collect

• What you send us on WhatsApp or choose on the site: name, phone number, check-in and check-out dates, number of guests, the room, retreat or package you are interested in, and your notes.
• When you book or stay: the identification, contact and billing details the law or the booking requires. Payments are agreed in writing outside this site; the site never asks for or stores card details.
• Technical data any website receives: IP address, browser type and pages viewed, in our hosting provider's logs.

We do not ask for sensitive data on this site. If you have a health condition we should know about for your stay, we go over it with you directly when you book.

What we use it for

Purposes needed for what you ask us:

• Answering your inquiry and confirming availability and rates.
• Managing your booking, your stay and the services you book.
• Meeting legal, tax and safety obligations.

Additional purposes

If you allow it, we also use your contact details to send news and offers and to ask how your stay went. You can opt out at any time by writing "no promotions" to any of our contact channels. Opting out does not affect your booking.

Who we share it with

We use providers that process data on our behalf, only to provide their service:

• Vercel Inc. (hosting for this site, United States).
• Supabase Inc. (database where requests sent from the site are recorded).
• Resend (internal email alert for each request).
• WhatsApp, by Meta Platforms (the messaging app you write to us on).
• Google (the embedded location map).

Transfers

We only share your data with third parties when needed to give you what you asked for or when the law requires it, for example with authorities when a law or order requires it. These transfers do not require your consent under the law. We do not sell your data.

Your ARCO rights

You can access, rectify, cancel or object to the use of your data, and revoke your consent or limit its use. Write on WhatsApp at +52 984 210 3737 with your name, the right you want to exercise, the data concerned and a copy of your ID (or your representative's). We reply within 20 business days and, if it applies, act on it within the following 15 business days.

Cookies and browser storage

• The site uses no cookies of its own and no analytics or advertising tools.
• It keeps the dates and room you pick in your browser for the visit only, to fill in the WhatsApp message. They are cleared when you close the tab.
• If you pause the site's motion, that preference is remembered in your browser. It holds no personal data.
• The embedded Google map may set Google cookies, under Google's privacy policy.

Minors

The site is not aimed at minors. Bookings are made by an adult, who is responsible for the data of the people traveling with them.

Changes

Any change is published on this page with its date. If you believe your right to data protection was harmed, you may go to the competent authority.