Terms of use
Terms of use
This site is run by La Embajada Universal. By using it you accept these terms. If you don't agree, please don't use it. The Spanish version prevails.
Rates and availability
Rates on the site are for reference, in Mexican pesos, and may change with dates and season. Nothing on this site is a confirmed booking: availability, the final rate with taxes, the deposit and the cancellation terms are confirmed to you in writing on WhatsApp before any payment. Photos and descriptions are illustrative.
Bookings
Your booking is governed by the terms we send you in writing when we confirm it. If anything on this site differs, the written terms of your booking apply.
Lagoon and house activities
Kayaking, paddle boarding, swimming and the temazcal are physical activities. Wear a life vest on the water, follow the staff's instructions and don't take part if your health doesn't allow it. Children must always be with a responsible adult.
Content ownership
The photos, videos, text and brand on this site belong to La Embajada Universal or are used with their authors' permission. Don't copy them or use them commercially without written permission.
Links to other sites
The site links to WhatsApp, Instagram and Google Maps. Those services have their own terms and privacy notices, which we don't control.
Using the site
We try to keep the information correct and the site available, but there may be errors or outages; when we find one, we fix it. Don't use the site to send false information, automate requests or try to disrupt it.
Governing law
These terms are governed by the laws of Mexico. Any dispute is settled before the courts of Chetumal, Quintana Roo, without prejudice to your consumer rights before PROFECO, Mexico's consumer protection agency.
Contact
Write on WhatsApp at +52 984 210 3737.
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